Thank you for contacting Treat Kitchen, we are open Monday to Friday but closed in the evenings and weekend - we will always respond to your enquiry as soon as possible. In meantime we have provided some answers to questions you may have...
1. My order hasn’t arrived yet.
We are so sorry that your order has been delayed. We aim to get every parcel out to you on time to avoid any disapointment.
Unfortunately, we’ve been informed by our courier that some delays may have occured due to the high volume of parcels they are handling.
If your order hasn’t arrived in the next couple of days, please contact us, and we’ll follow up with the courier to ensure your parcel reaches you as soon as possible or a replacement is sent out.
2. My order has arrived damaged.
We’re so sorry to hear that your order arrived damaged. We understand how disappointing this can be.
While we take every precaution to ensure your order is packed securely, we cannot guarantee the condition of the parcel once it leaves our warehouse. If you’ve sent us a photograph of the damage, we’ll gladly arrange a replacement or issue a refund.
There’s no need to return the damaged item—your satisfaction is our priority!
3. There is a mistake with my order.
We’re really sorry that there's a problem with your order. If you’ve sent us a photograph showing the issue, we’ll work to put it right as quickly as possible on our next dispatch.
We’ll correct the mistake and send the right item, or we can issue a refund if preferred.
Thank you for your patience and understanding! We’ll respond to any outstanding queries as soon as we’re back.